Refund policy
14-Day Refund & Exchange Policy
This Return & Exchange Policy complies with the EU Consumer Rights Directive (2011/83/EU) and applies to all orders placed within the European Union.
At Luvor, we want you to be completely satisfied with your purchase. You may return or exchange eligible products within 14 days of delivery for a refund or replacement, subject to the conditions outlined below.
Refunds are only issued after the returned item has been received and inspected at our warehouse. We do not issue refunds without receiving the returned item.
Eligibility
To qualify for a return or exchange:
-
Items must be unused, unworn, and in resellable condition.
-
Items must be returned in their original packaging.
-
All original accessories must be included.
-
Items that do not meet these requirements may be rejected.
Customers are responsible for return shipping costs to our US-based warehouse unless the return is due to a defective, damaged, or incorrect item.
How to Initiate a Return or Exchange
We only process return and exchange requests for purchases made directly through the official Luvor website.
For purchases made through other platforms, please follow the return procedures of the respective platform.
To initiate a return or exchange, please contact our customer support team:
After your request has been reviewed, you will receive return instructions, including the address of our US-based warehouse.
Please note: Returns sent without prior authorization may not be accepted.
Refund Process
Once your returned item has been received and inspected, we will process your refund to the original payment method.
Estimated processing times:
-
Credit and debit cards: typically 5–10 business days.
-
PayPal and other payment providers: according to the provider's processing schedule.
-
Installment payment providers (Shop Pay, Klarna, Afterpay, Affirm): repayment schedules will be adjusted by the provider.
-
Gift card purchases: refunds will be credited to your Luvor Gift Card balance.
For returns due to defective, damaged, or incorrect items, Luvor will provide a full refund, including the original shipping cost where applicable.
Exchanges
If the size you ordered does not fit as expected, you may request a size exchange within 14 days of delivery.
Each product page includes a detailed size chart with measurements in centimeters and sizing guidance. Customers are responsible for reviewing this information before placing an order.
Exchange Eligibility
-
Exchange requests must be submitted within 14 days of delivery.
-
Items must be unused, unworn, and in their original packaging.
-
All accessories must be included.
-
Items must be in resellable condition.
Exchanges follow the same authorization process as returns.
Customers are responsible for shipping costs associated with exchanges unless the exchange is required due to a defective, damaged, or incorrect item.
Address Accuracy & Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address during checkout.
Luvor is not responsible for delays, losses, or returns resulting from incorrect or incomplete address information provided by the customer.
If a package is returned due to an address-related issue, any reshipping costs will be the customer's responsibility.
If a package cannot be recovered because of incorrect address information, a refund or replacement may not be available.
If your order is marked as delivered but has not been received, please first contact the local carrier and check with neighbors, reception staff, or building management.
Luvor will assist customers in investigating delivery issues whenever possible.
Order Cancellation
Orders may be cancelled within 24 hours of purchase.
After this period, orders may have already entered processing and cancellation may no longer be possible.
To request a cancellation, please contact:
Any approved refund will be issued to the original payment method used for the purchase.
Contact Us
For questions regarding returns, exchanges, refunds, or cancellations, please contact:
Email: support@shopluvor.com
Phone: +1 (786) 448-2894
Business Information
Luvor is operated by BlueSphere LLC
Wyoming, United States
Email: support@shopluvor.com
Phone: +1 (786) 448-2894